Clinic Policies & FAQs

Parking

✔️ 12 free parking spaces please search for parking at the front entrance and back of the building.

Medical Records & Manitoba Health Card

  • Your Manitoba Health Card number is required for physician communication.

  • As a Fertility TCM Certified Practitioner, Dr. Priscilla Kerr collaborates with fertility clinics.

  • A $120 deposit is required for first-time appointments. This deposit covers the full price of the consultation. A minimum of 24 hours’ notice is required for cancellations; otherwise, the full deposit will be retained and not refunded.

  • A $120 deposit is also required for patients who have not seen Dr. Kerr for two consecutive years, as medical history must be updated. The same 24-hour cancellation policy applies, and failure to provide notice will result in the deposit being kept and non-refundable.

    Payment Methods

    ✔️ Visa, MasterCard, Visa Debit, Cash
    ✖️ No Interac Debit or Personal Checks

    Punctuality & Late Arrivals

    • Arrive 10 minutes early.

    • Late arrivals may be rescheduled, but if fully booked, the appointment is forfeited and subject to a no-show fee.

    Cancellations

    • 24-hour notice required, no exceptions. 

    • Late cancellations: Full session price (one-hour appointments) or $50 fee (acupuncture sessions).

    • Weekend/Holiday Cancellations: Email drkerr@kerrwellness.ca and cc: frontdesk@kerrwellness.ca

    Weather-Related Cancellations

    • If staff can reach the clinic, patients are expected to do the same.

    • If you choose not to attend, the no-show fee applies.

    • In severe conditions, closure notices will be provided.

    What to Wear & What We Expect

    For your comfort and ease of treatment, please wear comfortable, loose-fitting clothing. Avoid:

    • Skinny jeans
    • Leather pants
    • Restrictive fabrics

    If you are feeling unwell and are actively coughing, please contact us at least 24 hours in advance to reschedule your appointment. We are committed to maintaining a safe environment for all, especially our immune-compromised patients who visit regularly. Your mindfulness helps protect our most vulnerable community members. Thank you for your understanding and cooperation.

      Acupuncture & Taxes

      Currently, acupuncture is not tax-deductible in Manitoba. Regulatory efforts continue.

      Support Acupuncture Regulation

      • Only regulated provinces offer tax deductions.

      • Manitoba lacks licensed practitioners and needs $500,000+ to apply for regulation.

      • Patients can advocate by contacting their MLA or Health Minister.