Clinic Policies & FAQs

Parking

✔️ 12 free parking spaces please search for parking at the front entrance and back of the building.

Medical Records & Manitoba Health Card

  • Your Manitoba Health Card number is required for physician communication.

  • As a Fertility TCM Certified Practitioner, Dr. Priscilla Kerr collaborates with fertility clinics.

 

Clinic Policies & Guidelines

Dr. Priscilla Kerr – Treatment & Booking Policies

Initial Consultations & Deposits

  • A $120 deposit is required to secure all first-time consultations with Dr. Priscilla Kerr. This deposit covers the full cost of the consultation.

  • A minimum of 24 hours’ notice is required for cancellations or rescheduling. Failure to provide notice within this timeframe will result in the forfeiture of the full deposit, which is non-refundable.

  • Other healthcare professionals at our clinic may have different fees and policies. Please refer to their individual profiles for details.

Returning Patients (Over 2 Years)

  • Patients who have not seen Dr. Kerr in the past two years are required to pay a $120 deposit to rebook, as a comprehensive update of their medical history is necessary.

  • The same 24-hour cancellation policy applies, and missed appointments or late cancellations will result in the loss of the deposit.

Non-Refundable Services

  • All services rendered—including consultations, assessments, and treatments—are non-refundable, regardless of insurance reimbursement or personal outcomes.

  • By booking an appointment with Dr. Kerr, you acknowledge and accept these terms.

Packages, Prepaid Credit & Direct Billing Policy

We are pleased to offer discounted rates for patients who purchase treatment packages or load prepaid credit onto their accounts. These may include savings of 10% to 20% off regular pricing.

Please note:

  • Patients using discounted packages or prepaid credit are not eligible for direct billing to insurance providers.

  • Instead, a detailed receipt will be provided after each session, which you may submit directly to your insurer for reimbursement.

These policies are in place to ensure fairness, transparency, and the smooth operation of our clinic. They help us respect the time and dedication of our practitioners while providing high-quality care to every patient.

If you have any questions regarding billing, insurance, or receipt formats, please speak with our front desk team. We’re always happy to assist you.

    Payment Methods

    ✔️ Visa, MasterCard, Visa Debit, Cash
    ✖️ No Interac Debit or Personal Checks

    Please Read Before Booking

    By booking your appointment, you agree to our clinic’s policies on payment, cancellations, and service delivery. 

    💡 New Pricing Notice

    Our updated pricing reflects increased operational costs while continuing to deliver exceptional, personalized care in a professional, supportive environment.

    Insurance Billing & Direct Billing

    At Priscilla Kerr Wellness, we are pleased to offer direct billing for acupuncture treatments through select extended health insurance providers.

    To access this service, patients must complete a Direct Billing Consent Form at the front desk prior to their first appointment.

    Important Notes About Direct Billing:

    • Direct billing is not guaranteed. If your claim is denied or only partially covered, the full cost of the treatment is the patient’s responsibility at the time of service.

    • Missed appointments or late cancellations (less than 24 hours’ notice) are not eligible for insurance coverage and must be paid out-of-pocket.

    • All services provided—consultations, assessments, and treatments—are non-refundable, regardless of insurance reimbursement status.

    • Direct billing is available only during regular business hours, from 8:30 a.m. to 4:30 p.m., Monday to Friday.

      • After-Hours Appointments:
        If you receive treatment outside of our regular business hours (Monday to Friday, 8:30 a.m. to 4:30 p.m.), direct billing may not be available at the time of your visit. This is because our floating staff who cover later shifts are not fully trained to handle more complex or varied direct billing transactions. In these cases, full payment is required at the time of service, and our morning staff will gladly assist you the next business day to review your insurance details and submit your direct billing if applicable.

    • Direct billing can only be submitted after your treatment has been completed, not prior to the appointment.

    Punctuality & Late Arrivals

    • Please arrive at least 10 minutes early for your session.
      Late arrivals may be rescheduled only if availability permits in the same day of the appointment. If we are fully booked and cannot accommodate your late arrival, your appointment will be considered forfeited and a no-show fee will apply.

      We appreciate your understanding and cooperation in helping us maintain a smooth and respectful schedule for all patients.

    Cancellations

    We require at least 24 hours’ notice for all cancellations or appointment changes — no exceptions.

    • Late cancellations for a first assessment/consultation will be charged the full session price.

    • Late cancellations for acupuncture sessions will incur a $50 fee.

    Weekend & Holiday Cancellations:
    If your appointment falls on or after a weekend or holiday, cancellations must be made by email only to:
    📧 drkerr@kerrwellness.ca
    📧 CC: frontdesk@kerrwellness.ca
    Voicemail messages will not be considered valid for cancellations during these times.

    Thank you for your understanding and for respecting our time and commitment to all patients.

      Weather-Related Cancellations

      • If staff can reach the clinic, patients are expected to do the same.

      • If you choose not to attend, the no-show fee applies.

      • In severe conditions, closure notices will be provided.

      What to Wear & What We Expect

      For your comfort and ease of treatment, please wear comfortable, loose-fitting clothing. Avoid:

      • Skinny jeans
      • Leather pants
      • Restrictive fabrics

      If you are feeling unwell and are actively coughing, please contact us at least 24 hours in advance to reschedule your appointment. We are committed to maintaining a safe environment for all, especially our immune-compromised patients who visit regularly. Your mindfulness helps protect our most vulnerable community members. Thank you for your understanding and cooperation.

        Acupuncture & Taxes

        Why Acupuncture Is Not Regulated in Manitoba

        Acupuncture and Traditional Chinese Medicine (TCM) are not yet regulated nationwide in Canada. At this time, only five provinces have established regulatory bodies to protect the public by ensuring safe, competent, and ethical care from registered TCM professionals. These provinces are:

        • British Columbia and Ontario – Regulate both TCM Practitioners and Acupuncturists

        • Alberta, Quebec, and Newfoundland and Labrador – Regulate Acupuncturists only

        Each province sets its own standards and protected titles. For example, in British Columbia, the titles and training requirements include:

        • Registered Acupuncturist (R.Ac.) – 3-year acupuncture-only program

        • Registered TCM Practitioner (R.TCM.P) – 4-year program combining acupuncture and herbology (with restrictions)

        • Doctor of TCM (Dr.TCM) – 5-year program combining acupuncture and herbology (without restrictions)

        Manitoba’s Status

        In Manitoba, acupuncture and TCM are not currently regulated, which means there is no official licensing system in place. As a result:

        • Patients cannot claim acupuncture treatments for tax deductions

        • There is no provincial oversight or formal registry for qualified practitioners

        To apply for professional regulation, the acupuncture community in Manitoba would need to raise over $500,000 to support the application process and infrastructure—a significant financial and logistical challenge.

        How You Can Help

        If you believe acupuncture should be a regulated and recognized health profession in Manitoba, you can help advocate for change by contacting your local Member of the Legislative Assembly (MLA) or the Minister of Health. Public support is crucial in pushing for the regulation of safe, high-quality acupuncture services in our province.