Massage Therapy – Collin Martin

Client Intake and Payment Information

Clients are required to complete an online intake form before booking an appointment. This form includes necessary personal information and payment details, typically a credit or debit card, which will be securely stored and charged through the clinic’s system.

Appointment Booking and Confirmation

A massage appointment will be scheduled and confirmed only after the intake form is completed. The selected payment method guarantees the service charge.

Online Booking: The clinic’s online booking system will be available soon. Clients who have completed their intake form will be eligible to book, reschedule, or cancel their appointments through the online platform. The same policies outlined below apply to online bookings.

Appointment Reminders

Clients will receive appointment reminders via email and text.

Cancellation & No-Show Policy

Please note that when you book a massage therapy session, your therapist blocks off one full hour of their schedule to dedicate that time solely to you.

We require a minimum of 24 hours’ notice to cancel or reschedule an appointment.

Appointments can be rescheduled or canceled without penalty up to 24 hours before the scheduled time.
If less than 24 hours’ notice is given, or in the case of a no-show, the full amount of the scheduled treatment will be charged using the client’s approved payment method. No exceptions.

This policy is in place out of respect for your therapist’s time and the needs of other clients who may be waiting for an opening.

Please note that we are unable to bill insurance companies for late cancellations or no-shows. As a result, any missed or late-canceled appointments will need to be covered by the client and paid out-of-pocket.

Payment and Direct Billing to Insurance

Payment Requirements
Payment for massage therapy services is required upon arrival at the clinic.
For appointments scheduled after regular clinic staff hours, payment will be processed in advance, and a receipt will be emailed to the client prior to their appointment. This ensures that the massage therapist can remain focused on treatment and stay on schedule without handling billing at the time of service.

Direct Billing to Insurance
We offer direct billing for eligible private insurance plans. If your insurance provider is supported, our clinic will submit the claim on your behalf.
Please note:

• Reimbursement is subject to your individual insurance policy.

• Any reimbursement will be paid directly to you by your insurance company.

• The list of accepted insurance providers is continuously expanding, and we are currently in the process of being accepted by several insurers, as this is a newly introduced service at our clinic.

By booking an appointment, clients acknowledge and agree to comply with these payment and billing policies.
Thank you for your cooperation in helping us provide a smooth and professional experience for everyone.